Warranty

WARRANTY. CONDITIONS. EXCLUSIONS. PROCEDURE

Welcome to the information page about our product warranties!

HERE you have useful information about WARRANTY TERMS AND CONDITIONS

(essential section – please read very carefully)


1. Duration and scope of the warranty

The Supplier grants a 24 (twenty-four) month warranty from the date of delivery/reception of the products, for manufacturing defects and/or hidden defects occurring under normal use, handling, and maintenance conditions.

The warranty is granted based on:

  • the fiscal invoice (or equivalent fiscal document),

  • the Warranty Certificate and/or installation/maintenance instructions (where they exist).

The warranty is valid only within the territory of Romania, under the legislation in force at the date of sale.


2. What the warranty covers

The warranty covers exclusively situations where:

  • manufacturing errors,

  • material defects,

  • hidden defects that could not be observed at reception under normal inspection conditions.

At the Supplier's discretion, in case of confirmed manufacturing defect, they may:

  • repair the product, or

  • replace the product (if the product has not been installed), or

  • refund the product's value (up to the amount paid) when repair/replacement is not possible.


3. What the warranty does NOT cover (exclusions)

The warranty does NOT cover, without limitation:

  • breakage, chipping, cracking, scratching, or damage occurring after reception;

  • damage caused by mechanical shocks, improper handling, falls, impacts;

  • damage occurring during transport carried out by the Customer or third parties chosen by the Customer (if not recorded at reception);

  • exposure of products to fire, extreme temperatures, large temperature/pressure variations, or unsuitable environmental conditions;

  • damage caused by incorrect maintenance (abrasive solutions, aggressive chemicals, abrasive sponges, etc.);

  • defects resulting from improper installation/mounting or use not in accordance with the product's intended purpose;

  • defects caused by poor quality utilities (e.g., water with deposits, impurities, high hardness), ungrounded outlets, improper power supply voltages (where applicable);

  • normal wear and tear, consumables, parts subject to wear through use (where applicable);

  • minor aesthetic differences specific to handmade products (e.g., stained glass/artistic works), if they do not affect functionality.


4. Installation and its effects on the warranty

The warranty may be voided if:

  • installation is carried out without following the installation instructions or without professionalism;

  • installation is done outside the recommended areas or under non-compliant conditions;

  • the product is disassembled and reassembled later by the Client or a third party;

  • the product is installed on unsuitable surfaces/structures (uneven walls, improper fastenings, niches with deviations, etc.);

  • the product is subjected to improper use after installation.

If the installation is done by the Client or a third party chosen by the Client, the Supplier is not responsible for defects caused by incorrect installation or improper use.


5. Prohibition of modifications and incompatible parts

The warranty is void in the case of:

  • modifications to the products (cutting, drilling, adjusting, regrinding, interventions on glass/hardware);

  • use of incompatible, unapproved, or unrecommended accessories/parts by the Supplier;

  • repairs carried out by unauthorized persons or without the Supplier's written consent.


6. Product reception and Client obligations

The Client is obliged to check the products upon delivery/reception by opening the packaging and visually inspecting.

Any complaint regarding:

  • broken product,

  • scratched,

  • damaged,

  • damaged package,

must be reported within the deadlines in the Delivery/Receptions section (and recorded in the delivery documents, where applicable). Failure to report on time may result in losing the possibility to request repair under warranty for visible damages.


7. Proper maintenance (mandatory conditions)

To maintain the warranty, the Client agrees to follow the rules below:

A. Glass (especially frosted/decorated glass):

  • do not clean with abrasive solutions, abrasive sponges, or aggressive chemicals;

  • clean with glass cleaner and a microfiber cloth;

  • exposure to temperatures above 100°C is avoided.

B. Hardware and profiles:

  • do not clean with acidic or abrasive solutions;

  • exposure to corrosive substances/aggressive environments is avoided.

Failure to comply with these conditions may result in the warranty being voided.


8. Complaint procedure (warranty)

To request the warranty, the Client must send a written complaint to: reclamatii@modernglassart.ro, which should include:

  • order number and/or invoice number,

  • description of the defect,

  • relevant photos/videos,

  • delivery/reception date,

  • installation and usage conditions (as applicable).

The supplier may request additional information and/or product verification.

9. Missing documents (invoice / certificate / instructions)

If the Client does not receive, loses, or cannot identify the warranty documents/installation instructions, they are obliged to request their re-sending in writing at reclamatii@modernglassart.ro. The Supplier will send the documents within a maximum of 48 working hours from receiving the request.


10. Limitation of liability

The Supplier's liability, regardless of the basis of the claim, is limited to the value of the paid and collected product(s). The Supplier is not liable for indirect losses, unrealized profits, consequential damages, or costs resulting from installation/dismantling performed by third parties, except in cases expressly provided by applicable law.


CERTIFICATE OF CONFORMITY 

Manufacturer: MODERN GLASS ART SRL, RO32053216, J12/2341/13 from Gilau, Str. Balastierei No. 13-15, Cluj County 0264 701 788 as manufacturer/supplier guarantees and declares under its own responsibility that the manufactured/marketed products comply with the product standard, supplier's certificate of conformity/quality. 

Glass incorporated in the purchased product - with the identification data described below - is tempered glass that complies with European standards as follows: European standard EN 12150/2000, EN 12150-1/2014 and European standard EN 1288-3:2000
Hardware made of INOX AISI304 Austenitic stainless steel alloyed with Cr and Ni. Resistant to high temperature. High resistance to rust. It is non-magnetic and difficult to weld. European application standard: EN 10088-1 


QUALITY AND WARRANTY CERTIFICATE 

THE BUYER IS OBLIGED TO CAREFULLY READ THE WARRANTY CERTIFICATE THE PURCHASED PRODUCT: Shower Screen/Bathtub Screen Models: AQUA CLASS, AQUA ELEGANCE, CLOSE&GO, RAVANA, RAVANA FIX, RAVANA CLOSE, RAVANA ELEGANCE, GLISSANDO, RAVANA PROFESSIONAL, AQUA SENSE, AQUA CLASS, THE BOSS, ORION, STUDIO, MILANO, CLEAR SENSATION, QUELLE DUO, QUELLE PREMIUM, GLISSANDO DUO, GLISSANDO PREMIUM, GLISSANDO SIMPLE, GLISSANDO LINE

THE WARRANTY PERIOD IS 2 years counted from the date of invoice issuance for all components that make up the product. Purchased products̆răproducts under the MODERN GLASS ART SRL brand are new, are entirely manufactured by MODERN GLASS ART SRL and are delivered by the manufacturing company in suitable packaging for the protection of glass productșand benefits̆ of warranty̦ie, according to the legal provisions in force (Government Emergency Ordinance 21/1992, republished̆, with modification̆rile șand completĕlater claims, Emergency Ordinance 34/2014 with subsequent amendments and completions and Law 449/2003, with amendments and completions̆later claims). 

Besides̆ any other warranties provided by applicable laws and detailed in the warranty certificate̦issued by the Manufacturer MODERN GLASS ART SRL, guarantees̆ The buyer against any non-conformity̦and which may affect all or part of the goods, excepțof normal wear, and except for breaking/chipping/scratching of the glass after its receipt.
Warranty̦the warranty is valid̆ only on the territory of Romania, excepția situațof the conditions when specified̆ otherwise in the warranty certificate̦ie. The warranty is granted by repairing the product, and if the product cannot be repaired, by replacement or cancellation. Replacement is done within the limits of existing stock or upon restocking. 

ATTENTION! The warranty does not cover scratching, hitting, breaking of the glass, or vandalism damage – after it has been fully received from the courier/transport company. The buyer is obliged, after receiving the package/or within a maximum of 2 hours after receipt, to notify the Seller of any damage/chipping/scratching of the glass during transport. In this situation, the broken/chipped/scratched glass will be replaced by the Seller as soon as possible exclusively at the Seller's expense – provided that the damaged product is returned to the Seller. Sometimes tempered glass̆ thermal it apparently breaks due tŏră to have a causĕ evidencĕ. Aŝnd se întâmplă this breaking could be caused by̆ for several reasons: 

1.improper handling (e.g., the glass cannot be lifted/rotated/moved on a horizontal plane – only on the edge!), 

2.improper storage (after removal from the package, the glass must be placed next to a wall at an angle of approx. 10 degrees on cardboard/polystyrene, in no case DIRECTLY on the floor, tiles, ceramic, stone, etc.). Various heavy objects cannot be rubbed on the glass as pressing can create tension in the tempered glass 3.hitting the glass especially îon the edge or corners which also tension the glass and lead to its breaking 

4.point pressurĕ from the frames of some metal objects (such as̆ either șthe screws in the profiles that must be covered so they do not come into contact with the glass) 

5.continuous tensioninğ of the glass (due to faulty installation – then aŝand the fixing points are not coplanar). As a result: the glass, once fully received from the supplier, is not covered by the manufacturer's warranty. 

The average product usage duration is 10 years.